Angry, I am. Much has changed in the blogging world since I was here last. Many things on my blog no longer work — like adding posts and actually getting my page to load. Half the time when I press the update feature, I get an error report that I do not have the expertise to address. I WANT to blog my quilting progress, but it seems the tech does not agree. I am feeling extremely discouraged.
For four days, I wrote panicked emails to DreamHost. Each time they answered with a different solution. Finally I am up and running. I think. At least I no longer get the spinning wheel for hours, and then a page 500 server error. But what I did get with this last little bit of information was a notification that they were done helping me and would not talk to me again until February 20th. I have been a loyal customer since 2007. This is probably the 3rd time I have ever used support, and never before have I required more than a few minutes of their time. Doesn’t that mean I should have unused tech credits?
Actually, I believe they have helped me with my tech problem and all that remains is to fill in the gaps in my education — not their job — but that little footnote on the bottom of the page saying they’re ignoring me until February 20th still rankles. What if something new goes wrong?
However, if you’re reading this post, it looks like nothing new went wrong.